Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Depend­ing on your loca­tion and time at which you place the order, we esti­mate 4 to 7 days in Cana­da, 7 — 14 days USA, the rest of the world depends on indi­vid­ual coun­tries ship­ping sys­tem but we esti­mate 20 days..

Click on the Login/ Reg­is­ter but­ton on top of the site and fol­low the reg­is­tra­tion prompts.

Login and click on my account. From your account page go to my address­es and update your address.

Log into your account, go to your account page and select my orders tab. From here you can find details about your orders, sta­tus and track­ing infor­ma­tion.

No. We do not log or store cred­it card infor­ma­tion. All finan­cial infor­ma­tion are han­dled direct­ly by our part­ner pay­ment solu­tion firm, in this case Pay­pal, Stripe or Square, depend­ing on prod­uct pur­chased.

Sales tax­es are charged as applic­a­ble to prod­uct loca­tion.

We try our best to pro­vide ser­vices to all coun­tries no mat­ter where you order from. If you have doubts please con­tact our cus­tomer care team, we would be glad to assist you.

Depend­ing on the quan­ti­ty of prod­uct pur­chased, most times we ship togeth­er to save our cus­tomers the cost.

If you need to swap an item

Returns and Exchanges

All prod­ucts have a 30 day return pol­i­cy except  for skin­care prod­ucts which are none return­able if already used.

Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Yes. Please con­tact our cus­tomer sup­port team imme­di­ate­ly.

Contact Us

TellGrade Markets
Logo
Shopping cart